FAQ

Q: Who exactly are you folks?

We’re Whips Garage — a proudly independent, small-engine and powersports shop based in Stanley, ND. Founded in July 2024 we provide OEM and aftermarket parts, handle repairs, and offer down-to-earth, personalized service.

Q: What’s the deal with ordering and shipping?

We’re in soft launch mode and adding new products every day. If you order before 5 PM CST, we’ll do our best to process it the same day. Most parts arrive within a week, but we’re a small operation—occasional delays happen. Got a concern? Just holler—we’ve got your back.

Heads Up on Pricing: As a small shop, we don’t get the mega-volume discounts big-box stores do. That means our prices may sometimes be a bit different—but what we offer instead is honest help and a team that actually knows (and cares) about what you're riding or running. You're not just buying a part—you’re supporting local garage who stands behind what they sell.

Q: Do you offer a satisfaction guarantee?

You bet. You’ve got 30 days to make sure everything’s right. If not, reach out—we’ll make it right. No stress, no runaround.

Q: Can I talk to a real person?

Absolutely. You’ll speak directly with us. No bots, no call centers—just straight-up help from the people who live and breathe this stuff.

Helpful Tip: For fast help, just call or text. We’re almost always around, even after hours. If you’re stuck, don’t wait—reach out!

Q: Do you offer local pickup?

Yep! If you're nearby or passing through, swing by our shop in Stanley, ND and grab your order in person. We’d love to meet you.

Q: Can I visit your shop?

100%. Whether you’re browsing parts or need a hand with your machine, stop in anytime. We’re always happy to talk shop.

Q: Will you service equipment bought somewhere else?

Of course. We don’t care where it came from—if it needs fixing, we’ll take care of it like it’s our own.

Q: What if I can’t find the part I need on your website?

No problem—give us a call, shoot us an email, or stop by. We can source all kinds of OEM and aftermarket parts, even ones not listed online yet.

Q: What forms of payment do you accept?

We accept all major credit and debit cards, PayPal, and good old-fashioned cash for in-store pickups.

Q: Can you help me diagnose an issue?

Absolutely. Whether you’re dealing with a won’t-start mower or a stubborn bike, bring it in or call us. We’ll help you track down the problem and get the right parts or repairs lined up.

Q: Do you provide after-hours or emergency help?

If you’re stuck, don’t wait. Reach out—even after hours—and we’ll do our best to help. We get it: breakdowns don’t follow business hours.

Fitment Finder Pro Tip: The core of our site is built around our Fitment Finder. Dial in your ride by vehicle type, year, make, and model. The result? Only parts that fit your machine. It’s fast, accurate, and filterable by brand, product type, and more. We’re always improving it—so if you don’t see your ride listed, give us a shout.